1. INFORMATION YOU SUBMIT
We may store the information you submit to or through the Site. We use the information to fulfill your requests, provide Site functionality, improve Site quality, personalize the user experience, display relevant advertising, provide customer support, message you, back up our systems, allow for disaster recovery, and comply with legal obligations. Among the information you submit to or through the Site, please note:
A. Account Registration:
You must provide a valid email address, rx number, last name, and date of birth in order to sign up for an Account on the Site. You will create a logon name and password to secure your account. The information you provide is used to validate your access to Personal Health Information (PHI). Your Rx Number and Date of Birth are only used to validate this information on registration only.
B. Email and Contact Us:
Information provided to the Site through email or the Site’s Contact Us features will be shared with the Site, it’s managers, internal networks, and pharmacies. The information provided is not guaranteed to be secure and any Personal Health Information (PHI) provided is transmitted at your own risk. Please contact the pharmacy directly in person to guarantee secure communication.
By registering or entering Rx Validation information on the Refill page, you will be granted access to your patient profile. This profile is secured using standard SSL security practices and is only accessible to users who have validated they have the right to access this information based on data that the patient would know as well as access to the original prescription’s rx number.
For more information on controlling your personal data, please see Section 4, below.
2. COOKIES AND OTHER INFORMATION WE COLLECT
In addition to the information you submit to or through the Site, we also collect and store information from and about you in the course of your use of the Site. We use this information to analyze and track user behavior, personalize your experience, associate it with other information about you, provide the functionality and improve the quality of the Site, help comply with legal obligations, and may use it to display relevant advertising. We collect this information in a couple of different ways:
B. Server Logs:
Our servers log information about your use of the Site, such as your profile access, the pages you view, and the date and time of your visit. Our servers also log information that your computer or mobile device provides to us in connection with your use of the Site, such as your browser type, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.
3. THIRD PARTIES
We do not rent, share, sell or trade personally identifiable information with third parties for their direct marketing purposes. That said, please note the following:
A. Aggregate Information:
We may share user information in the aggregate with third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements.
B. Business Transfers:
We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Site; or (c) protect our rights, reputation, property, or that of our users affiliates, or the public.
The Site may contain links to unaffiliated third party websites. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites.
4. DATA RETENTION AND ACCOUNT TERMINATION
When accessing the Site, information you transmit cannot be revoked. This information may include email or contact us information, refill requests, and/or updates to your My Account settings.
We will respond to requests relating to personal data sent from within the European Union according to the procedures mandated by the member state from where the request is sent. You will receive a response to your request within 30 days.
The Site is intended for general audiences and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us via email at firstname.lastname@example.org. If we become aware that a child under 18 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. DISPUTE RESOLUTION
Attn: RxLocal Privacy Officer
408 Kay Lane
Shreveport, LA 71115
United States of America