Q: Do I have to be home to receive my medication?
A: All control substances/medications (CII - CV) must be signed for upon delivery. If you are not home, our delivery driver will make 3 attempts to deliver your medication before returning the package back to Meds Direct.
Q: Can I use my prescription card at your pharmacy?
A: Yes, we support most major insurance companies.
Q: Can I use Meds Direct if my private insurance directs me to a different pharmacy?
A: Absolutely, most instances with patients’ prescriptions, especially with narcotics, don’t get filled immediately at a local pharmacy. The local pharmacy needs authorization and many times may not have the medication in stock. Meds Direct can get your medications immediately. Meds Direct can get authorization. Meds Direct has access to the medication you need and can have it delivered directly to your door.
Q: Can I fax my prescription to Meds Direct?
A: Meds Direct can only accept prescriptions that are faxed directly from your physician’s office. In addition to the doctor’s faxed prescription, the original hard-copy must also be mailed or brought into us within 2 days.
Q: I have refills remaining on my prescriptions that I had filled at my local pharmacy. Can Meds Direct still fill my medication?
A: Yes, we can transfer any remaining refills from your local pharmacy. However, certain medications are not transferable from one pharmacy to another. Call Meds Direct to find out which medications we can have transferred today.
Q: Can I get my medication sent to my place of employment?
A: Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please provide a Meds Direct representative with the alternate address information.
Q: What happens if the insurance company doesn’t approve or denies my claim?
A: Meds Direct will work with your law firm and your treating physician to ensure that you receive the proper pharmaceutical treatment that you are entitled to as your claim progresses.
Q: My claim is closed, but I’m not sure if I am still able to receive medication. Can you still help me?
A: Meds Direct will contact your insurance company and/or your law firm to verify the status of your claim. If your claim is closed, there is a possibility you still could receive medication.